Streamlining BackOffice Processes

The benefits of BackOffice

• Achieve complete paper-light status - electronically manage all non-patient documents.
• Document management - reviewing, editing, printing and working collaboratively on surgery documents such as administrative information & policies.
• Workflow - automating a range of administrative processes and using reminders allows you to keep to plan.
• Publishing - delivering information and health news through directories and web documents.
• Training - accessing and delivering various types of e-learning to staff desktops.
• Single Point Of Access - providing a common interface to applications, databases and business information.
• Sharing resources and guidelines - improves quality and consistency of decision making through a virtual information centre.
• Improving internal communications - key information can be stored centrally and accessed at any time.
• Improved patient satisfaction - better access to accurate and consistent information by your staff leads to enhanced levels of patient service.
• Reduction in paperwork and costs - electronic forms can be accessed and completed on the desktop, and then forwarded as appropriate with the benefit of an audit trail without having to be printed out.
• Support GP Commissioning and CQC activity - easy file and structure documents using categories and tags.

Overview of BackOffice Apps

Room Temperature Log – Where necessary record room temperatures taken at various times of the day.

Accident Log - Easily record details of any accidents and attach scans of accident report forms to the accident details.

Asset Register – Manage your assets by recording details of the practice assets and attach scans of warranties, installation and user guides. 

Birth Register – Record details of new births and connect this with patient records (if you are using an API to connect Docman with your Clinical System).

Death Register – Quickly record  deaths and connect this with patient records (if you are using an API to connect Docman with your Clinical System).

Fridge Log – Replace spreadsheets and log books by recording fridge temperatures taken at various times of the day.

Practice Feedback – Whether managing complaints or registering praise the Practice feedback App can record and help manage any feedback to the practice. 

Significant Events – Knowing practices work in different ways the Significant Events App can be used to record any other events affecting the practice.

“Using a shared folder to store non-patient documents was often time consuming to find, manage and maintain. Applying security levels, document version updates and sending them to staff was also difficult to manage. Docman BackOffice will enable our practice to improve business processes, save time and manage our documents efficiently and effectively in a secure system.”

Yvonne Merrick, Computer Administrator, Abbottswood Medical Centre

“BackOffice Library has improved our business processes and will ultimately save us a lot of time searching for information. This will improve our service to patients by having fast access to information and policies to inform the patient instantly. We no longer have to waste time searching for hard-copy business documents and Library enables us to quickly update on procedures and policies, price lists, referral forms, templates and operational documents instantly.”

Norman Brown, Shropshire Walk In Centre

"Docman has transformed the way we work and has revolutionised the way we handle clinical documents. BackOffice Apps are now helping us to bring that same high level of quality and consistency to our other data. The ability to attach scanned documents within the Apps means that our asset register is now directly linked to original suppliers invoices. The feedback from patients and significant events retain a consistent and searchable format with the Apps, something that will be essential as we move towards CQC registration.”

“Using the familiar Docman interface means that everyone is able to use the Apps with minimal training. On the very first day that the Apps were installed, our Healthcare Assistant saw the Fridge Log App in Docman, she archived the old paper temperature logs into the system and started using the App with no training whatsoever."

Geoff Dennis, The Falmouth Health Centre

BackOffice is now available to all Docman 7 practice's at no extra cost.

For more information contact the Account Management Team on sales@pcti.co.uk

The next phase of Back Office will introduce further Apps to the BackOffice family.

• CPR logs
• Complaints
• Drug expiry log
• Meetings
• Smart card log
• Referral forms
• Assets
• Staff emergency contacts
• CRB checks
• Disciplinary
• GMC log
• Insurance records
• Procedures
• Appraisals
• RSS feeds