PCTI Solutions Ltd - UK Leader in Document Management Software for Primary Care Organisations

Support

Upgrade to a Kodak's
45ppm i1220
Superb Image Quality

Log a Support Call Online

In order to log a technical support call, you must have a current maintenance contract.

If you have a pre-sales technical query, please call the sales team on 01977 66 44 96. Please note the sales team cannot answer queries where software has already been installed.

Docman 7 users (non INPS or Scottish users) are encouraged to use the integrated support call logging and tracking mechanism that is built into the software (manage support calls option on the main menu). This enables calls to be entered directly into our support system where as this form sends an email to our support team which can mean a slower response.

Important: INPS users of Docman 7 and Docman users in Scotland should first read the notes regarding specific support arrangements here

Simply complete the form below and click send. Please include a brief description of the problem so that we can work on your problem straight away. A member of our support team will then contact you on the phone number you have provided to deal with your problem. In certain cases they may also send a reply by email if they cannot reach your or the solution to your problem is easy to follow.

Docman 7 users should ensure that they are running the latest version of software prior to logging software issues.
Click here for further information.

Please complete this form and click send
After clicking send a confirmation message will be displayed


PP Number or PCTI Site Ref		Example PP Number: PP-12-12 Example PCTI Site Number: EMIS9876
Your Name
Telephone		Where possible, please provide a direct line or bypass number.
Email
Product
		(eg 71200, 66911)
Clinical System
In Scotland		Please indicate whether your site is based in Scotland (Yes) or outside Scotland (No)
Call ID		Use this field to specify an existing call ID Leave this field empty if this is a new support incident.
Problem		Please Include a brief summary of the problem, do not simply put 'please help' or 'please call' - it will help us diagnose/solve your problem more effectively.