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Docman Technical Support
 

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The information provided in this section is for users of Docman only E&EO.

If you are unsure about how to use the information and files on this page, please speak to our technical support department first.

PCTI endeavour to ensure that the information contained in the downloadable support bulletins is correct. If you find an error, please report it to support@pcti.co.uk. Please remember to include the bulletin number in your email.

All downloadable files have been virus checked. However, as with any downloaded file from the internet, it is recommended that you use your own virus software to check the files before opening.
 
 
PCTI Help Desk: 0844 967 0 967

Our technical support team operate Mondays to Fridays between the hours of 9:00am and 5:30pm.  We are closed on Bank Holidays (England).

Users of Docman (all versions) in Scotland should call Microtech Support Ltd on 01563 530480

Users of Docman version 7 who use INPS Vision (outside of Scotland) should call the INPS Technical Support team on 020 7501 7105
Docman Version 7 users

Before logging a support call, please ensure that you are running the latest version of Docman 7. You can "check for a new version" from the Administration module main menu.  

To see a step by step guide to running in updates, click here


Context sensitive help is available throughout Docman by pressing F1.  The help main menu may be accessed from the Docman main menu.  This also provides links to the Docman 7 training guide.

In order to find out about the latest changes to Docman 7, please access the version information page "Latest Changes to Docman 7" from the Docman main menu or click here.
 
 

 Downloadable Support Bulletins

 Document S/W version
Extracting Docman Documents for Choose and Book
 
70000 and above
Creating a Non-Patient Cabinet
SF0012
667 and below
Cannot log in to Batch Manager. Docman Auto re-index has run successfully
SF0010
665 and below
Creating an Address Book Cabinet
SF0015
664 and above
Docman Mail Merge
SF0017
664 and above
Restore Database from UNIX backup.
SF0018
665 and below
Adding items to Docman
SF0019
to 669 (non API)
Docman Import
SF0020
665 and below
Creating Docman icon in Anthem
SF0022
665 to 669
Changing the Docman toolbar to work with Synergy
SF0025
665 to 669 (non API)
Importing Patients from GPASS
SF0026
664 to 669(non API)
Exporting Patient documents from Docman
SF0041
to 669
Disabling Sophie on Indexing machine in iSoft Synergy
SF0036
669 (API Only)
Adding Docman to the utility menu in Synergy
SF0045
669 (API Only)
Docman 7 and Intellisense Reference Guide

 

 

 Downloadable Support Files

 File S/W version
Firmware Check Utility for Kodak i40
Check for older firmware on i40 scanners necessary if scanner purchased pre-September 2005
2000, XP, NT, 98
PCTI Quick Re-index
Repairs a corrupt Docman database
665 and below
PCTI Oplocks
Turns off opportunistic locking on servers and PC's
All
Jetcomp
Microsoft utility which performs an extended database repair
665 and below
Windows 98 W2K Patch 1 & 2
Microsoft Windows 98 Patches
All
Winzip 8.1
Windows zip/unzip utility supporting file spanning
All
Internet Explorer 6 Setup
Launches MS IE6 Setup program
All
Windows Installer Cleanup Utility
Stops windows installer messages appearing after installation
(only use if advised by support)
All