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PCTI Maintenance Renewal Procedure
- Docman 7
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This
page describes what to do in order to renew the Software
Maintenance due date in your Docman 7 system.
Removing
Maintenance Renewal Notice
If you are seeing "renewal reminder"
messages, it will explain what you need to do in order to remove
them.
This information only applies to users of
Docman 7 that have remitted payment to PCTI either directly or
through one on our distributors (Microtech or INPS). If PCTI
have not been able to process your payment, we will be unable to
renew the support due date in Docman.
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PCTI Admin Team: 01977 664488
If you have any queries regarding maintenance
renewal, please do not call the support team since they do
not have access to our accounting systems. Instead,
please call the Administration Team on the number above.
You may contact them any time Mon-Fri between 9:00am and 5:30pm. We are closed
on Bank Holidays (England).
Users of Docman (all versions) in Scotland
should call
Microtech Support Ltd on 0870 444 666
2
Users of Docman version 7 who use INPS Vision
(outside
of Scotland) should call the INPS Technical Support team
on 020 7501 7105 |
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Renewing
Maintenance in Docman v7 versions 7.0.000 to 7.1.218
If possible, upgrade your
system to at least version 71220 and follow the instructions for
71220 and above. If you are unable to upgrade, please
follow the steps below:
1) Start the "Docman 7 Administration" Module
2) Click on System Administration and Log In
3) Click on Licence Manager
4) Click on Renew Maintenance and follow the on-screen prompts
5) If you have internet access, click on "Automatically Renew".
This will retrieve the renewal message from the PCTI Activation
server. If one does not exist or your practice ID does not
match our system, please call the PCTI Admin team on the number
above. Activations are only valid for 21days after
processing the renewal. After this time you will need to
contain PCTI.
6) If you do not have internet access, click on "Renew" and call
the PCTI Admin team on the number above. They will ask you
for your renewal details and provide you with a renewal code to
enter manually.
Renewing Maintenance in Docman v7
versions 7.1.220 and above
Version 7.1.220 introduced web service messaging
for maintenance renewal. This means that as soon as we
process your payment and renew your maintenance in our system, a
renewal message is queued for collection. As part of the
Docman 7 Autobackup process, any renewal messages are collected
and processed automatically changing the support due date in
your system. Assuming prompt payment is made (and you have
internet access) no further action is required. If you
still receive a renewal message and have remitted payment,
please follow the steps below:
1) Start the "Docman 7 Administration" Module
2) Click on System Administration and Log In
3) Click on Licence Manager
4) Click on Renew Maintenance and follow the on-screen prompts
5) If you have internet access, click on "Automatically Renew".
This will retrieve the renewal message from the PCTI Activation
server. If one does not exist or your practice ID does not
match our system, please call the PCTI Admin team on the number
above. Activations in 7.2.220 and above are valid for 3
months after processing the renewal. After this time you
will need to contain PCTI.
6) If you do not have internet access, click on "Renew" and call
the PCTI Admin team on the number above. They will ask you
for your renewal details and provide you with a renewal code to
enter manually. |
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