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ScanAgent Technical Support
 

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The information provided in this section is for users of ScanAgent only E&EO.

If you are unsure about how to use the information and files on this page, please speak to our technical support department first.

PCTI endeavour to ensure that the information contained in the downloadable support bulletins is correct. If you find an error, please report it to support@pcti.co.uk. Please remember to include the bulletin number in your email.

All downloadable files have been virus checked. However, as with any downloaded file from the internet, it is recommended that you use your own virus software to check the files before opening.
 
 
PCTI Help Desk: 0870 233 0323

Our technical support team operate Mondays to Fridays between the hours of 9:00am and 5:30pm.  We are closed on Bank Holidays (England).
 
 

 Downloadable Support Bulletins

 Document S/W version
Attaching Images following an LV Upgrade
SF0004
2000i
Wrong date on attachments in EMIS LV3
SF0008
2000i
OCR text to Microsoft Word
SF0016
2000i
Scanned letter and sent the image into EMIS - image not viewable
SF0003
2000i
Hyperlink Problems with iSoft Premiere
SF0027
2000i
General Troubleshooting Guide
Contains answers to over 15 common issues
2000i

 

 Downloadable Support Files

 File S/W version
PCTI Auto Configure ScanAgent
Configures ScanAgent to look for the current version of LV
2000/2000i
ScanAgent LV 5.2 Patch
Re-enables send image option having upgraded to LV 5.2
2000i
Scanagent 2000-2000i Upgrade
Configures ScanAgent to look for the current version of LV.  Requires support ID
2000
Winzip 8.1
Windows zip/unzip utility supporting file spanning
All
Internet Explorer 6 Setup
Launches MS IE6 Setup program
All
Windows Installer Cleanup Utility
Stops windows installer messages appearing after installation
(only use if advised by support)
All