PCTI Solutions Ltd - UK Leader in Document Management Software for Primary Care Organisations

Docman

ScanAgent Workflow

ScanAgent

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ScanAgent Workflow Technical Support

Please note, ScanAgent Workflow has been superseded by Docman Version 7.

The information provided in this section is for users of ScanAgent Workflow only E&EO.

If you are unsure about how to use the information and files on this page, please speak to our technical support department first.

PCTI endeavour to ensure that the information contained in the downloadable support bulletins is correct. If you find an error, please report it to support@pcti.co.uk. Please remember to include the bulletin number in your email.

All downloadable files have been virus checked. However, as with any downloaded file from the internet, it is recommended that you use your own virus software to check the files before opening.

PCTI Help Desk: 0844 967 0 967

Our technical support team operate Mondays to Fridays between the hours of 9:00am and 5:30pm. We are closed on Bank Holidays (England).

Downloadable Support Bulletins
Document	S/W version

Scanned letter and sent the image into EMIS - image not viewable. SF0003	All
Wrong date on attachments in EMIS LV3 SF0008	2000i
OCR text to Microsoft Word SF0016	2000i
Scanned letter and sent the image into EMIS - image not viewable SF0003	2000i
Hyperlink Problems with iSoft Premiere SF0027	2000i
General Troubleshooting Guide Contains answers to over 15 common issues	2000i

Downloadable Support Files
File	S/W version

ScanAgent Workflow 105.6 Program update includes inactive user patch For inactive user documentation click here	105 and earlier
ScanAgent Workflow 106.6 (Access) Program update includes inactive user patch and auto-update mechanism for users of the Access version only. For inactive user documentation click here	106 Access
ScanAgent Workflow 106.6 (Non-Access) Program update includes inactive user patch and auto-update mechanism for users of the non-access version only. For inactive user documentation click here	106 non-Access
PCTI Oplocks Turns off opportunistic locking on servers and PC's	All
Windows 98 W2K Patch 1 & 2 Microsoft Windows 98 Patches	All
Jetcomp Microsoft utility which performs an extended database repair	All
Winzip 8.1 Windows zip/unzip utility supporting file spanning	All
Internet Explorer 6 Setup Launches MS IE6 Setup program	All
Windows Installer Cleanup Utility Stops windows installer messages appearing after installation (only use if advised by support)	All