Technical Support
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In this section you will find answers to frequently asked questions as well as access to patches and drivers broken down by product. Telephone SupportThe telephone number of the help desk is shown on the right. Please be aware that callers to the main office number will be asked to redial the help desk number since we operate a call queuing system and deal with calls as they arrive. |
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Online
Support At peak times, the help desk number can be busy or you may get through and be queuing for some time. Rather than holding for long periods, you have the option of leaving a message for a member of the team to call you back or alternatively use the online incident form. Docman 7 users can access the "log a support call" page from the main menu. In doing so, your support number, product name and version are completed for you automatically. Dial-in Support PCTI subscribe to an internet based dial-in support service called LogMeIn Rescue. This enables our support team (with your permission) to securely control your PC in order to diagnose and solve a problem. This is a free service to our customers holding current maintenance contracts. For further information, the green panel on the remote support page. Software Upgrades To upgrade from a previous version of software (ScanAgent, ScanAgent Workflow or Docman 6) please call 01977 690977 and request an upgrade quotation. Docman 7 contains an auto-upgrade mechanism allowing customers on support to receive over the internet updates for free and without requiring a site visit. Renewing Maintenance in Docman 7 Docman 7 includes manual and automated renewal processing. For instructions, please click here Software Versions The Docman 7 version history file can be accessed here |
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