Support

PCTI Help Desk: 0844 967 0 967

Our technical support team operate Mondays to Fridays between the hours of 8:00am and 5:30pm.  We are closed on Bank Holidays (England).

Users of Docman in Scotland & Northern Ireland should call Microtech Support on 01563 530 480

Users of Docman who use INPS Vision (outside of Scotland) should call the INPS Technical Support team on 020 7501 7105

Online Support

Please take advantage of our online support system built into your Docman 7 software. This method of logging an issue has benefits over traditional telephone support like the fact that your incident will be logged immediately into our system and it will be quicker, especially during peak times when it may take us a little longer to get to your call.

Docman 7 users can access the "log a support call" page from the main menu. In doing so, your support number, product name and version are completed for you automatically.

Dial-in Support

PCTI subscribe to an internet based dial-in support service called LogMeIn Rescue. This enables our support team (with your permission) to securely control your PC in order to diagnose and resolve a problem. This is a free service to our customers holding current maintenance contracts.

For further information, please see the remote support page.

PCTI endeavour to ensure that the information contained in the downloadable support bulletins is accurate at the time of going to press. If you spot any inconsistancies, please report it to support@pcti.co.uk. Please remember to include the bulletin number in your email.

Renewing Maintenance in Docman 7

Docman 7 includes manual and automated renewal processing.  For instructions, please click here.

Software Versions

The Docman 7 version history file can be accessed here.